TICKET FAQ

Before you email us about ticketing check if your query is answered below.

This page contains the 2017 information. It will be updated by 1st December 2018 with information relating to 2018.

 

What are the Tickets Types for UK Games Expo?

Everyone attending the show needs a show Entry Ticket. This gives full access to the Trade Halls, Demo games, Open Gaming Area, Family Zone, Playtest, and Seminars. In other words your Entry ticket plus the Trade stand fees is what pays for the show as well as the accommodation costs of the army of volunteers who make Expo happen.

In addition if you want to play in any Tournament or Roleplaying Game there is an additional Event Fee as specified on each Event Page. This is what pays for the EXTRA rooms we need to accommodate all the tournaments, all the acres of cloth we use for them, prize support for those events that are unsponsored, trophies and Umpire/ Gms expenses and accommodation as it is fair that folk who give up their time to run the events are not out of pocket. Generally when you add it all up, Tournaments and RPG's actually cost Expo money to run and that is why we ask tournament players to also buy an Entry ticket.

 

Entry Tickets

SINGLE DAY TICKET: Adults £13, Young Adult (11 to 15 years) £8. Family £35.

TWO DAY TICKET: Adults £22, Young Adult (11 to 15 years) £14. Family £50.

THREE DAY TICKET Adults £28, Young Adult (11 to 15 years) £18. Family £70.

FAMILY TICKET admits 2 adults and 2 young adults.

Child Tickets

Children aged 10 and under are admitted free to UK Games Expo. These tickets will be issued on your arrival at the convention. Simply ask at the ticket desk for the tickets when you arrive.

 

When can I order event tickets online?

These are now being released in waves as and when we fix up enough of a given type. Check out the website.

 

Can I buy tickets at the convention?

YOU CAN BUY ENTRANCE AND EVENT TICKETS* AT THE SHOW.

*RPGs live events and boards games generally will have tickets available - spaces permitting- at the show. Wargames events sometimes close submissions at this point so they can have army lists submitted. Check event descriptions.

 

Why do I need to register an account?

All ticketting is handled via your account. You do not need an account to buy tickets on the door but you will need an account if you wish to book any tickets in advance.

 

When will the ticketing desks be open at Expo?

THURSDAY 1st June 2017

Main Ticketing is open outside Hall 1 NEC from Noon until 8pm . You can also collect your pre ordered tickets. If you are in the area on Thursday we encourage you to avoid the queues and collect your tickets the day before Expo.

FRIDAY 2nd June

Main Ticketing is open outside Hall 1 and Hall 3a NEC from 8.30am until 5pm. You can also collect your pre ordered tickets.

There will be an event desk inside Hall 1 in stand T5 open from 11am till 6pm. You can find out what is going on and buy additional event tickets (but not entrance tickets) from here.

An event desk will be open at the Hilton Hotel Library Room from 9am until 8pm. You will also be able to collect pre ordered tickets from here.

SATURDAY 3rd June

Main Ticketing is open outside Hall 1 and Hall 3a NEC from 8.30am until 6.00pm. You can also collect your preordered tickets.

There will be an event desk inside Hall 1 in stand T5 open from 11am till 6pm. You can find out what is going on and buy additional event tickets (but not entrance tickets) from here.

An event desk will be open at the Hilton Hotel Library Room from 9am until 8pm. You will also be able to collect pre ordered tickets from here.

SUNDAY 4th June

Main Ticketing is open outside Hall 1 and Hall 3a NEC from 8.30am until 4.00pm. You can also collect your pre ordered tickets.

There will be an event desk inside Hall 1 in stand T5 open from 11am till 6pm. You can find out what is going on and buy additional event tickets (but not entrance tickets) from here.

An event desk will be open at the Hilton Hotel Library Room from 9am until 3pm.

Opening hours may vary on the weekend to reflect staffing and customer levels. Signage will direct you to another ticket point if one is closed.

 

How do I get a Refund for Tickets I dont need?

You have two options.

A) If an Attendee has purchased an Event Ticket (other than for a miniatures’ tournament), but is then unable to participate in the tournament or role playing game for which he had bought an Event Ticket, he may present the Event Ticket to the admin desk and request a refund. Refunds will only be made if the admin desk manager in their absolute discretion considers that there is a reasonable chance that the Event Ticket could be re-sold. Therefore requests for a refund made within 4 hours of the start time are unlikely to be met.

B) Contact Tony BEFORE Midnight on Thursday 25th May. Click here: Tony Hyams [ Director] After this date we will not be able to handle refunds via email. No refunds will be issued if you contact us after 25th May.

 

I preordered - when and how do I get my tickets?

Please be aware if you book in advance, we do NOT post out your tickets.

To collect your tickets please print off the PDF available on your customer page. It contains a QR code that you present at our ticket desks. Your event tickets will then be printed from our high speed printers and your entrance tickets will be handed over.

If you do not have the pdf with you, you can give your name and present some form of ID - we accept a bank card, passport or driving licence.

To buy tickets on the day just go to any ticket point.

Ticket points will accept cash, cheques and card.

You can collect your tickets from the ticket desk on the hours shown below:

 

TICKETS FOR CARERS

We want everyone to be able to come and enjoy UKGE. If you are attending UKGE and need a carer to facilitate your visit then consider this:

1. If your Carer is also a gamer and will be playing the games and be fully involved as an attendee themselves then they pay full rates like all other gamers.

2. But If you are attending UK Games Expo and due to a disability need a carer to get in and round UKGE BUT the carer is not themselves interested in games  (or their ability to enjoy the show is significantly reduced) we do look at a discount or free ticket for the Carer. Contact hayley@ukgamesexpo.co.uk and she will discuss the matter further.

 

Event Tickets

If you want to enter a tournament or play an RPG game you pay per event. In addition to an event ticket you need to purchase an entry ticket to get into UK Games Expo.

RPGs, Miniature, Card and Boardgame tournament entry fees are dependant on game system. Some tournaments may be discounted where they have specific sponsorship.

Roleplaying Games:£4 per slot

Board Games:  Tournaments £6

Card Games:  Tournaments £6

One Day Miniatures Tournaments £8

Two Day Miniatures Tournaments £16

Do you charge VAT on Tickets?

The Prices you see above are INCLUSIVE of VAT charged at 20%.

 

What are the Terms and conditions that apply to Attendees?

When booking Tickets please ensure you are familiar with the attendee terms and conditions